running-multiple-businessesThere are a number of ways you could wind up running multiple businesses, which can ultimately lead to great financial success or terrible failure. This is because there is now twice (or three times or four times) the work, responsibility, risk, and potential for profit. So if you should find yourself in this situation, be sure you are ready for the responsibility.

The most common ways people wind up running multiple businesses is by splitting a service into two separate entities. For instance, a mechanic who starts a repair shop may decide to start doing body work, as well. This is a great opportunity to enter a related field and increase revenues, however, the owner may not want to put the current, successful repair shop in jeopardy with the new opportunity. So instead of simply beginning to do body work, he may establish a separate entity which pays separate employees and collects separate income from patrons. This will both allow him to track successes and failures in the two businesses and protect him should the body shop fail.

Another common way people wind up owning multiple businesses is by entering a new space which entitles them to passive income. A business owner who decides to buy several rental properties, for instance, will likely establish another business for the purposes of collecting rents, paying obligations against …

world-class-customer-serviceWith price-matching, web-based shopping, and a multitude of other ways to ensure they are getting the best price, customers no longer need businesses in the same way as they once did. For this reason, price is no longer the driving factor for many clients. Instead, they seek exceptional customer service and the feeling of being part of the company in some way. For this reason, companies around the world have had a stronger focus on customer service recently than ever before. Here are 7 tips to help your company bring its customer service to the next level.

  1. Remain Positive – Use positive language when speaking with clients. Instead of telling clients what you can’t do, tell them what you can. By spinning negatives into positives, clients will remain in a better mood during an issue and will be more likely to have a positive feeling about the resolution, even if it is not what the customer hoped for.
  1. Smile – Whether on the phone or in person, a smile can go a long way. Customers can hear if a customer service representative is smiling over the phone, and smiling generally leads to a happier disposition on the phone. By encouraging your team to smile both in person and over the phone, you will see the customer experience increase, and you will see your staff’s morale

The Customer Service PlanIt seems lately that every major corporation is seeking to find an effective customer service strategy. And while the emphasis on customer service is clearly in the best interests of any business, with customer acquisition costs estimated to be four to six times more than customer retention costs, many businesses seem to miss the mark on what an effective customer service strategy should look like.

A big part of the problem is that customer service has morphed over the last two decades. With the growth of the internet, sites such as Angie’s List, Kudzu, and social media allow potential clients to shop businesses based upon customer service more than ever before. People, meanwhile, are statistically twice as likely to share a bad customer service experience as good. As such, customer expectation is growing. The days of a scripted “welcome” when a customer enters a store or a generic “thank you” email satisfying a client’s expectations are gone. Not when the company down the block is going “above and beyond” to make a client feel “welcomed” and “valued.” And not when most companies now have customer service surveys sent to every client for every interaction.

So to keep up with the changing trends, it is important to evaluate what customer service means to a company. Is it a buzzword for the purposes of good publicity? Is …

texting-and-drivingSolution:  Institute a one-year mandatory prison sentence for the first offense.

I have chosen the problem of inattentive driving because of texting.

Likely objections:

It is too severe for a first-time offense, especially considering drunk drivers do not always go to jail on their first offense.

Our jails are already overcrowded with violent offenders. This would cause the jail population to increase monumentally. This along with driver safety is why Concrete Solutions Macomb County has very strict guidelines for their drivers to ensure  none of their employee’s become a statistic.

According to, the annual cost to house an inmate in 2014 was $30,619.85 or $83.89 per day. To house an inmate for a year for a first texting offense is not fiscally feasible.

A large percentage of offenders would most likely be teenagers just getting their license. This would take them out of their schooling for a year and potentially delay their high school graduation and college plans, would go on their permanent record and affect their employment potential and possibility expose them to a criminal element which could cause negative influence.  Obviously, if there was an accident caused by texting, then prison terms would be appropriate.

On the other hand, some might object to texting be too limiting. What is the difference between texting and checking email or surfing the internet? Some people …

Welcome, Welcome and, Welcome! We are so excited about announcing our new site for business people to gather and chat about whatever, and I do mean whatever.

We’ve just begun this process so please stroll by often, we are exploring the different options we want to travel but most of all want you to be a significant part in that direction!